Frequently asked questions
Answers to common questions about our services, pricing and support.
- How much does a website cost?
- Our pricing is simple. For ready-made websites, it's a one-time $99 setup fee. Custom websites start at a $499 setup fee. An active Website Care Plan ($10/month) is required for all websites to cover hosting, security, and ongoing support.
- Why is the $10/month Website Care Plan required?
- The Website Care Plan ($10/month) is required to keep your website online and managed. It covers the cost of premium managed hosting, your free SSL certificate (security), automatic daily backups, and ongoing technical support. Without this plan, your website cannot remain live on our servers.
- How long does it take to get my website live?
- Ready-made websites can be launched within 24-48 hours after purchase and domain setup. Custom websites typically take 2-4 weeks depending on complexity and your specific requirements.
- Do I get business email with my website?
- Yes. We include up to 2 professional business email addresses with your website for the first year, and we set them up for you.
- Do you provide SSL certificates?
- Yes! Every website comes with a free SSL certificate, ensuring your site is secure and displays the padlock icon in browsers. This is essential for visitor trust and SEO.
- How do backups work?
- We perform automatic daily backups of your entire website, including all content, images, and databases. Backups are stored securely and can be restored quickly if needed. You can also request manual backups at any time.
- Who owns the content and website?
- You own all the content you provide (text, images, logos, etc.). The website design and code are licensed to you for use. You maintain full control over your content and can request exports at any time.
- What kind of ongoing support do you provide?
- We provide technical support via email for all hosting, SSL, and website functionality issues. We also handle software updates, security patches, and performance optimization. Content updates and edits can be requested as needed.
- Can I make changes to my website after launch?
- Absolutely! You can request content updates, text changes, and image replacements at any time. Minor edits are typically handled within 1-2 business days. Major changes or new features may require additional fees depending on complexity.
- What is your refund policy?
- For ready-made websites, we offer a 14-day satisfaction guarantee. If you're not happy with the website, we'll provide a full refund within 14 days of purchase. Custom websites require a 50% deposit upfront, which is non-refundable, but we work closely with you throughout the process to ensure satisfaction.
- Can I use my own domain name?
- Yes! You can either use a domain you already own or purchase a new one. We handle all the technical setup to connect your domain to your website at no additional cost.
- What if I need e-commerce functionality?
- We can add e-commerce functionality to both ready-made websites (as a customization) and custom websites. E-commerce features include product catalogs, shopping cart, secure checkout, payment processing, and inventory management.
- Do you offer website redesigns?
- Yes! If you have an existing website that needs a refresh, we can redesign it using either our ready-made templates or create a custom design. Contact us for a personalized quote based on your current site and goals.
Still have questions?
We reply within 24 hours. Email support@runmywebsite.com or call +1 614-532-9300.